Providing the best client service

Posted on April 5th, 2008 by Stuart

There is a debate going on over at Mark Crall’s SBSC blog about client service - http://sbsc.techcareteam.com/archives/193, well I wouldn’t call it a full debate, however a few of us chimed in on what really matters when it comes to taking care of clients. First of all, for the record - STOP USING CUSTOMER, that [...]

Filed under: client service, do what it takes, getting a yes, growth, never quit, qualifying, relationships, sales, sbsc | 2 Comments »

Words of wisdom from Vlad Mazek

Posted on April 1st, 2008 by Stuart

I was inspired by Vlad Mazek today on his view of clients (he says customers, I don’t like that word).  Vlad stated in his blog posting on March 30, 2008, just got to it on my iGoogle that “The Customer is ALWAYS right.  Not every customer is right for us”.  You can read Vlad’s blog at [...]

Filed under: clients, customers, qualifying, small business, stress | 1 Comment »