Stuart R. Crawford

First of all, on all days - Sunday, I received an email from a client terminating their services with my firm.  This is OK though, it was one of the ones that was on the chopping block.  This got me thinking today about knowing when enough is enough.  Here we are getting blamed for not taking [...]

Filed under: clients, relationships | 1 Comment »

I had a chance to chat on the phone with my good friend Steve Riat from Hays, KS yesterday.  Readers of my blog will know that I have a tremendous amount of respect for Steve.  He is an awesome guy and someone who gets how to serve clients.
In Steve’s blog yesterday he shared his feedback [...]

Filed under: accountability, client service, clients | No Comments »

I was inspired by Vlad Mazek today on his view of clients (he says customers, I don’t like that word).  Vlad stated in his blog posting on March 30, 2008, just got to it on my iGoogle that “The Customer is ALWAYS right.  Not every customer is right for us”.  You can read Vlad’s blog at [...]

Filed under: clients, customers, qualifying, small business, stress | 1 Comment »

My eldest son is an amazing 15 years old today. I still find it hard to believe that I am a father of a 15 year old. Many of my friends have younger kids than I do. My son Alex is a very good teenager, great head on his shoulders and a very outstanding young [...]

Filed under: clients, small business, technicians, treating clients well | No Comments »

I had a chat with a good friend this morning on MSN Messenger, I welcome any of your to reach out to me on MSN if you wish, you can reach me at scrawford@itmatters.ca. The topic of our chat was around my new found focus on “creating a life, not a living”, during our chat [...]

Filed under: andrew barber-starkey, clients, funeral, success | No Comments »